Terms of sale

Who you are buying from

Orders on this site are sold by Brianna Marie Photography. Westline Marketing provides the ordering platform and payment processing on the photographer’s behalf.

What is sold

• Prints and packages are produced by a professional lab from your child’s current portrait or class photo and shipped to the address you enter. There is no school pickup.
• Digital downloads are full-resolution JPEG files licensed for personal use: printing, sharing with family, and social media. They may not be resold or used commercially.

Prices, fees and tax

• Prices are shown per item and per package on the family page. The total, including shipping, applicable fees and any sales tax, is shown before you pay.
• Shipping and any applicable fees are shown in your order summary before you pay.
• Any sales tax that applies is shown as its own line before you pay. It is charged on prints and on packages that include prints, never on digital-only downloads.
• Promo codes apply only as shown in the total before payment.

Payment

Payment is by credit or debit card, Apple Pay or Google Pay through Stripe. Your order is placed when the payment is confirmed; the receipt email is your confirmation.

Delivery

• Ready digital downloads are delivered by email after payment. Missing preordered downloads wait for the photographer to review and release the photo. Downloads remain available on your orders page while the season’s photos are online.
• Print orders with ready photos go to the lab after payment is confirmed and ship to your home. If a purchased print photo is missing, all prints in that order wait together until the photographer reviews and releases them. Small print orders may ship without tracking. We email tracking information when available. Delivery times depend on the lab and carrier and are not guaranteed.

Photo preorders

Where offered, checkout identifies photos that are not yet available. You pay the full order total at checkout. The photographer matches and reviews missing photos before releasing the held prints or downloads; no additional parent approval is required. Contact us to request cancellation and a refund for items still on hold before they are released. Ordering an available portrait does not reserve a future retake.

Retakes

A retake replaces your child’s portrait. Orders placed before the retake are made with the photo current at the time of the order. After the new photo is uploaded the earlier one is no longer available to order or download.

Problems, reprints and refunds

• If a print arrives damaged or with a production defect, contact us within 30 days of delivery and we will reprint it at no charge.
• Except for preorder items still on hold, prints are made to order and ready downloads are delivered immediately, so orders are otherwise not returnable. Refund requests for other reasons are considered case by case.
• Refunds, when issued, go back to the original payment method.

Contact

Questions about an order: hello@briannamariephoto.com. See also the privacy page.